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Privacy Policy

Information Collection and Use

Hawkmat.com is the sole owner of the information collected on this site.  We will not sell, share, or rent this information to any outside parties, except as outlined in this policy.  Hawkmat.com collects information from our users at several different points on our website in order to process orders and better serve you with pertinent information. Information collected includes name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as credit card. Hawkmat.com also requires you to submit a user name and password of your choice for future access to your information. Your user name and password is to remain confidential and you should not share this information with anyone.

Accept Credit Cards Online

Registration

In order to process your orders using this website, a user must first complete the registration form.  During registration a user is required to give their contact information, which include name, e-mail, telephone number and physical address. This information is used to contact the user about the services on our site such as sending automated order status updates.

Order

Most of the information collected in the registration process will be used to process orders.  In the order process, a user must provide additional financial information such as credit card number, expiration date, money order, wire transfer or check information.  This information is used for billing purposes and to fulfill customer’s orders.  If we have trouble processing an order, this contact information is used to get in touch with the user. We do not share your personal and financial information with any third parties. The only exception is when processing your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See Security paragraph for more details on security measures and procedures.

Cookies

With respect to cookies, we use cookies to customize Web page content based on visitors' browser type or other information that the visitor sends. If a user rejects the cookie, they may still use our site, however you will be unable to use our shopping cart to purchase items online. This is because cookies are used by the shopping cart to retain information necessary to process your order. If you disable cookies, we will not be able to accept your order online.  We do not share any information with any third party sites. Cookies are used strictly for the purpose of enhancing your personal experience with our site. When you close your browser, the cookies will be terminated.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information. We do not distribute or share IP information with any third parties.

Sharing

We use an outside shipping companies to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Hawkmat.com (Hawkeye Material Handling) is a Iowa Corporation and shall abide by all federal and state laws. Hawkmat.com shall disclose any personally identifiable information when required to by law.

Links

This web site contains links to other sites. Please be aware Hawkmat.com is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.

Rating Products and Reviews

Hawkmat.com provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows for customers to leave written comments to further elaborate their experience with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain.

All posted rating information and review comments are viewable to all customers browsing the Hawkmat.com site. This information is exclusive to the Hawkmat.com site and is not sent to any third party sites. Hawkmat.com is not responsible for the comments or actions of customers based on the information posted on the site.

Security

Hawkmat.com’s website takes every precaution to protect our users’ information.  When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL.  Our SSL technology is the most advanced 128bit encryption by Digicert.  To learn more about SSL, follow this link www.digicert.com.

All of our users’ information is classified and restricted. The Hawkmat.com facility is a secured and locked facility. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed please contact us at sales@hawkmat.com  or call our toll free number (800) 728-9784 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information. 

All employees are kept up-to-date on our security and privacy practices.  Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. 

If you have any questions about the security at our website, you can send an email to us at sales@hawkmat.com.

Correction/Updating/Reviewing Personal Information

Customers may change or review their recorded account information such as address or e-mail thought our website at

Choice/Opt-out

Hawkmat.com does not use customer’s information for contact other than Hawkmat.com pertinent business.

Hawkmat.com does not share our customer’s personal information with any outside parties.

Notification of Changes

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.